Well, to say 2022 has gone off with a bang would be an understatement – I think we are all taken aback by the first week of January 2022 and the sheer number of family members, acquaintances and team members who have COVID. We wish everyone a speedy recovery and for others a safe return to the workforce following some much-needed rest over the holiday period.
Pushing COVID to the side (for our sanity), 2022 is certainly mapped out to be a big one for PHSA with an additional 13 team members commencing across January and February, with additional resourcing across the business including specialist labour market analysts, employment placement specialists, recovery at work (physical same employer), quality managers, with the area of most growth and demand being recovery at work (same employer) service delivery for participants with primary psychological injury. At this rate, we are mapping towards 100 employees by March 2022 – exciting times indeed!
As we set off into 2022, PHSA’s strategic focus for the year across all services is “Value Based Healthcare”. For PHSA, Value-Based Healthcare means so many things, with the obvious one being to continue to provide quality service delivery in combination with the achievement of health, social and return to work outcomes. Internally, Value Based Healthcare also means that we value our worth; our expertise; our clinical competency and we utilise this skill set to educate, support and achieve outcomes for others. And for this reason a key message we will permeate through our team members through 2022 is know your worth and value yourself and your profession – always.
As we continue to provide Value Based Healthcare across workplace rehabilitation and allied health service delivery, we will also continue to focus on delivering the following recipe:
- A client centered approach to all service delivery
- Early intervention with a genuine capability to mitigate the hurdles that injured / ill participants incur as part of their compensation journey
- A biopsychosocial approach considering the whole person and not just their injury
- Delivering services with empathy and compassion for others (always) and
- Supporting our customers with innovation to continue to achieve the outstanding results we have achieved over the last 5 ½ years
And as we set off into 2022 – I continue to reflect on the great words of Archbishop Desmond Tutu…….
”there comes a point where we need to stop just pulling people out of the river. We need to go upstream and find out why they are falling in”……
Maybe….just maybe, if we started to focus on the right things (i.e. Value Based Healthcare) we would see that we can, as an industry, improve the experience of the injured worker. We can be empathetic allied health professionals who can achieve RTW outcomes if the right recipe is applied.
Noni and the PHSA Team